The circulation policies of the Norfolk Public Library exist to facilitate community access to the materials and information in the library's collections, while protecting these same collections.
Norfolk Public Library's circulation polices are intended to be in accord with the American Library Association's Library Bill of Rights.
1. Library Card Policy
The Norfolk Public Library issues library cards to facilitate loan of materials and to enable the library to keep a record of which materials are on loan to patrons.
Obtaining a Library Card
Renewal of Library Cards
Use of Library Cards
Lost, Stolen, or Previously Issued Library Cards
Norfolk Public Library Employee Borrowing Privileges
2. Material Loan Limits and Loan Periods
The Norfolk Public Library sets loan periods and loan limits in order to provide patrons with fair and reasonable access to the library's resources. The Norfolk Public library sets limits on the length of time that an individual can keep a specific type of material in order to more fairly distribute limited resources such as audio-visual materials. The limit also reflects the fact that it takes more time to utilize some types of materials than others.
A loan period is the total number of hours, days or weeks that one patron can keep a specific item.
A loan limit is the total number of items of a specific type or total value that any one patron can have on loan at one time.
An unverified borrower is an individual who has not provided the library with written proof of a Virginia address.
A verified borrower is an individual who has provided the library with written proof that he resides in Virginia.
A High Demand item is one that has four or more holds on it, or that is expected to be in very popular among patrons, such as best sellers.
A Book Express item is a book that is expected to be very popular among patrons and can only be borrowed directly from the branch library on a first-come first -served basis.
3. Renewal Policy
The Norfolk Public Library allows patrons to renew library materials as a courtesy to patrons who have not completed their use of an item. Limits on renewals exist so that all patrons can have an equal opportunity to use the library's materials.
A renewal is an extension of the original loan period.
4. Fines and Fees
The Norfolk Public Library charges fines as an incentive for patrons to return materials in a timely manner so that other patrons can have access to the items. The Norfolk Public Library charges fees to offset the cost of recovering and replacing lost and damaged library materials.
A fine is a variable charge imposed for the late return of library materials.
A fee is a fixed charge imposed to cover the cost of processing replacement library materials or recovering or replacing lost ones.
Miscellaneous Fines and Fees
Fines and Fees for Lost and Damaged Materials
Default Prices for Lost Materials
|Item Type||Description||Default||Process Fee|
|BK_XPRESS|| Book Express|| $25.00|| $5.00|
|CASS_BK|| Cassette Audiobook|| $50.00|| $10.00|
|CD_BK|| CD Audiobook|| $60.00|| $10.00|
|DVD|| DVD|| $30.00|| $10.00|
|EQUIP|| Equipment|| $20.00|| $5.00|
|GVDC_DEP_C|| Gov Doc-Depository-Circulating|| $25.00|| $5.00|
|GVDC_DEP_R|| Gov Doc-Depository-Reference|| $25.00|| $5.00|
|GVDC_OTH_C|| Gov Doc-Other-Circulating|| $25.00|| $5.00|
|GVDC_OTH_R|| Gov Doc-Other-Reference|| $25.00|| $5.00|
|HDBK|| Hardback Book|| $25.00|| $5.00|
|HIGH_DMD|| High Demand|| $25.00||$5.00|
|ILL|| Interlibrary Loan|| TBD|| TBD|
|J_BOARD_BK|| Juvenile Board Book|| $8.00|| $5.00|
|J_CASS_BK|| Juvenile Cassette Audiobook|| $50.00|| $10.00|
|J_CD_BK|| Juvenile CD Audiobook|| $60.00|| $10.00|
|J_DVD|| Juvenile DVD|| $30.00|| $10.00|
|J_HDBK|| Juvenile Hardback|| $17.00|| $5.00|
|J_HI_DMD|| Juvenile High Demand|| $17.00|| $5.00|
|J_KIT|| Juvenile Kit|| $35.00|| $5.00|
|J_MM_PBK|| Juvenile Mass Market Paperback|| $5.00|| $5.00|
|J_MUSIC_CD|| Juvenile Music CD|| $20.00|| $10.00|
|J_TRD_PBK|| Juvenile Trade Paperback|| $10.00|| $5.00|
|J_VHS|| Juvenile VHS|| $30.00|| $10.00|
|KIT|| Kit|| $25.00|| $5.00|
|MAGAZINE|| Magazine|| $5.00|| $5.00|
|MMPBK|| Mass Market Paperback|| $7.00|| $5.00|
|MUSC_SCORE|| Music Score|| $10.00|| $5.00|
|MUSIC_CD|| Music CD|| $20.00|| $10.00|
|REFERENCE|| Reference|| $60.00|| $5.00|
|SMR|| Sargeant Memorial Room|| TBD|| TBD|
|TRD_PBK|| Trade Paperback|| $15.00|| $5.00|
|VHS||VHS ||$30.00|| $10.00|
|YA_CASS_BK|| Young Adult Cassette Audiobook|| $50.00|| $10.00|
|YA_CD_BK|| Young Adult CD Audiobook|| $60.00|| $10.00|
|YA_DVD|| Young Adult DVD|| $30.00|| $10.00|
|YA_HDBK|| Young Adult Hardback|| $17.00|| $5.00|
|YA_HI_DMD|| Young Adult High Demand|| $17.00|| $5.00|
|YA_MM_PBK|| Young Adult Mass Market Paperback|| $5.00|| $5.00|
|YA_TRD_PBK|| Young Adult Trade Paperback|| $10.00|| $5.00|
|YA_VHS|| Young Adult VHS|| $30.00|| $10.00|
Replacement Costs for Lost or Damaged Video, DVD, and Audio Book Cases
Paying Library Fines and Fees
Library fines and fees may be paid in person by cash, check, or money order. Checks and money orders should be made payable to the "City of Norfolk" and include the library card number.
Checks and money orders may be mailed to:
NORFOLK PUBLIC LIBRARY
111 W OCEAN VIEW AVE
NORFOLK, VA 23503-1502
5. Claims Returned Policy
The Norfolk Public Library extends the privilege to patrons of claiming that they have returned materials that the circulation system indicates are still checked out to them. This policy acknowledges that staff occasionally errs in discharging books from a patron's record.
Claims returned means that a patron has indicated that they have returned an item that the computerized circulation system indicates is still on their account.
6. Overdue Notices
The Norfolk Public Library sends overdue notices to patrons as a courtesy to remind them of materials kept past the due date.
An overdue item is an item that has not been returned to the library by the due date.
An overdue notice is a mailed notice listing library materials that have been retained past the due date.
7. Library Material Hold Policy
The Norfolk Public Library accepts holds for library materials in order to provide access to high demand materials and materials located at the various Norfolk branches.
A hold is a request, placed by a patron, for an item from the collection to be held in their name for future pickup from a designated location.
A patron in good standing is defined as an individual whose record shows no overdue or lost materials, fines in excess of $10.00, or more than four claims returned items.
8. Collection Agency Policy
The services of a collection agency are utilized to assist the library in recovering long overdue materials in order to maintain the integrity of the Library's collection and ensure availability of materials to library users.
A collection agency is a company that sends letters makes phone calls to library patrons informing them of the consequences of not returning library materials and, if necessary, reports unpaid accounts to the credit bureau.
**Revised: 6 July 2010**
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