Norfolk Public Library Computer and Internet Safety and Usage Policy
The Norfolk Public Library (NPL) provides computing resources which allow public access to a variety of networked electronic resources, including in-house databases, the Internet, U.S. government publications in electronic format, and NPL-owned software such as word processing and publishing programs. NPL reserves the right to set rules as needed to provide equitable computer use and to revise this policy in response to changes in, or concerns about, NPL's computing environment.
It is the policy of the Norfolk Public Library to: (a) prevent user access over its computer network to, or transmission of, inappropriate material via Internet, electronic mail, or other forms of direct electronic communications; (b) prevent unauthorized access and other unlawful online activity; (c) prevent unauthorized online disclosure, use, or dissemination of personal identification information of minors; and (d) comply with the Children's Internet Protection Act [Pub. L. No. 106-554 and 47 USC 254(h)].
To the extent practical, technology protection measures (or "Internet filters") shall be used to block or filter Internet, or other forms of electronic communications, access to inappropriate information. Specifically, as required by the Children's Internet Protection Act, blocking shall be applied to visual depictions of material deemed obscene or child pornography, or to any material deemed harmful to minors. Subject to staff supervision, technology protection measures may be disabled or, in the case of minors, minimized only for bona fide research or other lawful purposes.
To the extent practical, steps shall be taken to promote the safety and security of users of the Norfolk Public Library's online computer network when using electronic mail, chat rooms, instant messaging, and other forms of direct electronic communications. Specifically, as required by the Children's Internet Protection Act, prevention of inappropriate network usage includes: (a) unauthorized access, including so-called 'hacking,' and other unlawful activities; and (b) unauthorized disclosure, use, and dissemination of personal identification information regarding minors.
To the extent practical, it shall be the responsibility of members of the Norfolk Public Library staff to supervise and monitor usage of the online computer network and access to the Internet in accordance with this policy and the Children's Internet Protection Act. Procedures for the disabling or otherwise modifying any technology protection measures shall be the responsibility of the Library's Automation Department Supervisor or designated representatives.
Libraries rely upon the cooperation of their users in order to efficiently and effectively provide shared resources and ensure community access to a wide range of information. If individuals violate policies in any way, their access to computer resources may be suspended (see Library Code of Conduct). Individuals using Library computing resources for illegal purposes may also be subject to prosecution.
1. User Responsibilities
Users are responsible for the following to ensure fair and proper use of Library computing resources. If users fail to comply, access to Library computing resources may be suspended.
2. Internet-Specific User Responsibilities
Being a global network of computers, the Internet provides access to a wide variety of educational, recreational, and reference resources, many of which are not available in print. Because the Library cannot control Internet content, the Library cannot protect persons from information found individually offensive.
3. Child Internet Protection Act (CIPA) Compliance
4. Access to Government Information in Electronic Formats
The Norfolk Public Library, a federal depository, provides one computer workstation dedicated solely to access Federal government websites, and to use federal government electronic products. This is in accordance with the Federal Depository Library Program Internet Use Policy Guidelines and the Depository Library Public Service Guidelines for Government Information in Electronic Formats. This workstation is located at Kirn Memorial Library.
Reservations may be made up to twenty-four hours in advance either in person or by phone. Patrons are responsible for notifying the Library if they cannot come at their reserved time.
6. Time Limits
Patrons with their Library cards are allotted a minimum time slot of between 30 minutes and two hours (depending on location), with a maximum of 2 hours per day system-wide.
Additional time beyond the maximum may be granted only to students and researchers who clearly demonstrate the need for additional time to complete an assignment or bona fide research project, or to job seekers with a verified need to complete an application or resume. In these exceptional cases, one additional hour of computer time may be granted.
7. Library and Internet Cards
Patrons who want to use Library computers must obtain a library card or Internet only card. Library card eligibility is described in the Library Card Policy of the Circulation Policies. Internet cards provide Internet only access for patrons who do not want a library card or are visitors who only want to use Library computers. Patrons may only have a library card or an Internet card, but not both.
Library and Internet cards are nontransferable - they may not be shared, borrowed, or lent to, or used by anyone other than the registered patron matching that card. Patrons violating time limits may lose complete computer use privileges for the day. Further abuse will be dealt with using Section 1A of the Library's Code of Conduct.
To obtain an Internet Card:
All Internet library cards are valid for two years. At the end of that time patrons will be asked to verify their address.
- Any adult patron may receive an Internet card upon completion of an application and provision of proof of identification (ID).
- On the library card application, the applicant must provide:
- Acceptable photo ID (unexpired or expired) shall be one or more of the following:
- Anyone under the age of 18 can receive a juvenile Internet card after completing an application and securing the signature of his or her parent or legal guardian. A photo ID is not required. Children must be present in order to apply for an Internet card.
- Emancipated minors who have proof of their court ordered emancipation and acceptable photo ID may receive an Internet card without parental consent.
Lost, Stolen, or Previously Issued Internet Cards
- Patrons must report lost or stolen cards immediately.
- There is a charge of $1.00 to replace a lost Internet card.
- In the event that a card is reported stolen, the branch manager has the option of waiving the replacement fee.
- If a patron reports a card lost or stolen, the patron must provide identification in order to get a new library card in addition to paying the $1.00 replacement fee.
- Children under the age of 18 who do not have picture ID, must give their address in order to get a new card in addition to paying the $1.00 replacement fee. The address must match exactly that on the patron's account in the Library's records. In the event that the address does not match, the child must bring a new, signed application to get a new Internet card.
- If a patron comes to the circulation desk with a previously issued Internet card, i.e. a card that has been replaced with another card, the patron must show identification before the staff person will look up the current card number.
- Patrons may obtain their Internet card number from Library staff two times with a photo ID. After the second time they will be required to pay $1.00 to purchase a replacement card.
Only library-provided paper may be used in the library printers. The cost of printing is 10 cents per page with the first two (2) pages free. All printing must be prepaid. All printing accounts are allowed a maximum deposit of $20.00. Money cannot be refunded or utilized for any other purpose.
9. Disks and Other Storage Devices
Patrons must use their own preformatted disks or other storage devices to download files. The Library is not responsible for storage devices or for the correct downloading of files.
Original version approved by NPL Board of Trustees at a public meeting after normal public notice on June 15, 2004.
Revision approved by Administrative Team 04/15/09
The Board of the Norfolk Public Library adopted this policy at a public meeting following normal public notice on May 19, 2009.
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